Ubiquity AI is a tech start-up specialising in robotic process automation (RPA). Our RPA technology is based on artificial intelligence (AI) chatbots that trigger processes through natural language conversations with customers and other stakeholders.

RPA saves companies a ton of money, by automating low-value tasks, while significantly improving customer service and relationships.

Our company was founded by a team of young AI scientists and seasoned business consulting and linguistics experts

Our chatbots are super-smart, highly-customisable and multilingual, and can be easily-integrated into business systems to fulfil simple and complex customer transactions and requests

Meet Simone, our first financial services chatbot designed to help consumers manage credit accounts and make payment arrangements on arrear accounts, all via natural conversation on WhatsApp

Our AI chatbots are digital workers

Let's face it, most chatbots suck and customer retention is poor. We have spent years developing technologies that significantly improve customer experience and developing our chatbots into 24/7/365 digital workers that efficiently carry out tasks and fulfil complex customer requests.

Deep learning

Our chatbots learn up to five-times faster than traditional machine-learning chatbots

Chatbots really struggle to understand people - even AI-based chatbots. This leads to poor user experience and renders RPA via chatbots practically impossible.

While most of our competitors use manual-heavy and time-consuming machine-learning techniques to train their chatbots, we are one of the world's first companies highly automated artificial neural networks. This ensures our chatbots are commercially and operationally viable at scale, significantly reducing business and reputational risk.

Make every conversation count

Does your chatbot automate and monitor business processes triggered by authentic natural language conversation?

Whether you want to convert a lead or address a complaint or help a customer reschedule a missed payments, our chatbots can trigger, automate and report on many kinds of processes through organic natural language conversation.

Most of our competitors simply cannot structure, extract, store and tokenise conversational data in meaningful ways. We extract data from every conversation to provide detailed insights into customers, trends, issues, behaviours and ontologies.

Robotic Process Automation (RPA)

Trigger and automate business processes directly from natural conversations with customers

What happens if a customer has a serious complaint? Currently most chatbots will point that customer to an email address or phone number. More sophisticated chatbots will connect the consumer to a live-chat representative (human hand-off), where she or he will have to repeat the entire saga. What if the chatbot immediately recognised that the complaint was beyond her pay-grade and autonomously generated and directed a detailed job ticket to the right company representative and autonomously monitored the progress of that ticket? Our AI technology does just that.

Suitable applications for our technology

Financial services

preempt consumer payment defaults, improve persistency, promote consumer education and financial literacy

Public sector

improve service delivery and customer service, manage utility accounts, automate complaint management, improve tax compliance, improve public advocacy

Retail

CRM, automate retail credit account management, micro-target marketing and promotions, 24/7 customer support

Call centres

automate repetitive in-bound or out-bound engagements and responses, and autonomously escalate high-value conversations, collect incredible new kinds of consumer engagement data

Logistics

help consumers track shipments in real-time 24/7on super-friendly platforms like WhatsApp

Compliance

any regulatory or professional body that requires ongoing or annual regulatory or professional compliance and ongoing customer service to participants

Sounds too good be true? Let us show you how

Contact us today

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