Ubiquity is a deep-tech start-up building multilingual, transaction capable chatbots for financial services, healthcare and public sector uses
Our purpose is improving people's lives by democratising access to information and automating services efficiently, effectively and rapidly.
Our first state-of-the-art chatbot Simone AI connects financial services providers and customers - incorporating breakthrough natural language processing (NLP), AI-Human-AI collaboration and automation, and blockchain technologies, which makes Simone adaptable to any commercial and public sector scenario.
We think Simone will redefine how people see chatbots - not just in South Africa, but globally.
Meet Simone, our first financial services chatbot designed to improve financial education, improve policy conservation and reduce credit delinquencies all via ongoing natural conversations with customers on WhatsApp and other online channels.
What makes our chatbots unique
Never call a call centre again
Our proprietary technology makes Simone highly adaptable to practically any kind of inbound query - that she can escalate to a human and manage.
Simone can also be used for outbound applications like reminding customers about upcoming payments. Simone is trained to identify exceptions and intervene or counsel where necessary.
Our technology is built for Ai-Human collaboration
Simone is an AI-Human-AI platform, that enables her to recognise, generate and escalate job tickets that she’s unable to handle and track the status of all open tickets to resolution, ensuring that company agents efficiently deal with the most important queries. However she is designed to be the main point of customer contact all the way through to resolution.
Simone frees up people to focus on more important stuff
Simone is designed for low conversation exception rates, maximum customer satisfaction and rapid deep learning. We promise, Simone will will rapidly reduce customer engagement costs, while rapidly improving productivity. How? We are pioneering natural conversation-driven automated workflows.
Suitable use-cases for our technology
preempt consumer payment defaults, improve persistency, promote consumer education and financial literacy
improve service delivery and customer service, manage utility accounts, automate complaint management, improve tax compliance, improve public advocacy
CRM, automate retail credit account management, micro-target marketing and promotions, 24/7 customer support
automate repetitive in-bound or out-bound engagements and responses, and autonomously escalate high-value conversations, collect incredible new kinds of consumer engagement data
help consumers track shipments in real-time 24/7on super-friendly platforms like WhatsApp
any regulatory or professional body that requires ongoing or annual regulatory or professional compliance and ongoing customer service to participants