©2020 Ubiquity AI (Pty) Ltd

Privacy Policy

Ubiquity AI is a tech start-up  founded by a team of young AI scientists and seasoned business consulting and linguistics experts

We build super-smart, highly-customisable and multilingual chatbots that can be easily-integrated into business systems to fulfil complex customer transactions and requests

 

Meet  Simone, our first financial services chatbot designed to help consumers manage credit accounts and make payment arrangements on arrear accounts, all via natural conversation on WhatsApp

 

What makes our chatbots so special?

Let's face it, most chatbots suck. They never understand people and the net result is that customers never return. We have spent years developing technologies and perfecting processes to significantly improve customer experience. It has truly been a multinational effort to develop our technologies, which we think are among the best in the world.

ubiquity_ai_deep_learning.JPG

Make every conversation count

What can your company do with authentic data generated from conversations with your chatbot?

Most companies simply cannot structure, store and extract conversational data in meaningful ways. That's a huge missed opportunity. Our team and technology is capable of structuring data from every conversation on the platform, to provide detailed insights into individual customers or identify trends, issues, behaviours and new ontologies at a macro level.

ubiquity_ai_business_automation.JPG

Deep learning

Our chatbots learn up to five-times faster than machine-learning chatbots

Chatbots really struggle to understand people. Even AI-based chatbots. While most of our competitors use manual-heavy and time-consuming machine learning techniques to train their AI chatbots, we are one of the world's first companies using highly automated deep learning based on artificial neural networks. This makes our chatbots commercially viable at scale, while significantly reducing platform and reputational risk.

Image by Alexander Sinn

Business process automation

Fulfilment should be a key output for any chatbot worth its salt

What happens if a customer has a serious complaint? Currently most chatbots will point that customer to an email address or phone number. More sophisticated chatbots will connect the consumer to a live-chat representative, where she or he will have to repeat the entire saga. What if the chatbot immediately recognised that the complaint was beyond her pay-grade and  autonomously generated and directed a detailed job ticket to the right company representative, and autonomously monitored the progress of the complaint? Our technology does just that.

 

Suitable applications for our technology

Financial services 

preempt consumer payment defaults, improve persistency, promote consumer education and financial literacy


Public sector

improve service delivery and customer service, manage utility accounts, automate complaint management, improve tax compliance, improve public advocacy 

Retail

CRM, automate retail credit account management, micro-target marketing and promotions, 24/7 customer support

Call centres

automate repetitive in-bound or out-bound engagements and responses, and autonomously escalate high-value conversations, collect incredible new kinds of consumer engagement data

Logistics

help consumers track shipments in real-time 24/7on super-friendly platforms like WhatsApp 

Compliance

any regulatory or professional body that requires ongoing or annual regulatory or professional compliance and ongoing customer service to participants    

 

Contact us today

Our contact details are here. For business or technical queries, fill out the form below or hit the live-chat button at the corner of your screen.