Ubiquity AI is a tech start-up founded by a team of young AI scientists and seasoned business consulting and linguistics experts
We build super-smart, highly-customisable and multilingual chatbots that can be easily-integrated into business systems to fulfil complex customer transactions and requests
Meet Simone, our first financial services chatbot designed to help consumers manage credit accounts and make payment arrangements on arrear accounts, all via natural conversation on WhatsApp
What makes our chatbots so special?
Let's face it, most chatbots suck. They never understand people and the net result is that customers never return. We have spent years developing technologies and perfecting processes to significantly improve customer experience. It has truly been a multinational effort to develop our technologies, which we think are among the best in the world.
Make every conversation count
What can your company do with authentic data generated from conversations with your chatbot?
Most companies simply cannot structure, store and extract conversational data in meaningful ways. That's a huge missed opportunity. Our team and technology is capable of structuring data from every conversation on the platform, to provide detailed insights into individual customers or identify trends, issues, behaviours and new ontologies at a macro level.
Our chatbots learn up to five-times faster than machine-learning chatbots
Chatbots really struggle to understand people. Even AI-based chatbots. While most of our competitors use manual-heavy and time-consuming machine learning techniques to train their AI chatbots, we are one of the world's first companies using highly automated deep learning based on artificial neural networks. This makes our chatbots commercially viable at scale, while significantly reducing platform and reputational risk.
Business process automation
Fulfilment should be a key output for any chatbot worth its salt
What happens if a customer has a serious complaint? Currently most chatbots will point that customer to an email address or phone number. More sophisticated chatbots will connect the consumer to a live-chat representative, where she or he will have to repeat the entire saga. What if the chatbot immediately recognised that the complaint was beyond her pay-grade and autonomously generated and directed a detailed job ticket to the right company representative, and autonomously monitored the progress of the complaint? Our technology does just that.
Suitable applications for our technology
preempt consumer payment defaults, improve persistency, promote consumer education and financial literacy
improve service delivery and customer service, manage utility accounts, automate complaint management, improve tax compliance, improve public advocacy
CRM, automate retail credit account management, micro-target marketing and promotions, 24/7 customer support
automate repetitive in-bound or out-bound engagements and responses, and autonomously escalate high-value conversations, collect incredible new kinds of consumer engagement data
help consumers track shipments in real-time 24/7on super-friendly platforms like WhatsApp
any regulatory or professional body that requires ongoing or annual regulatory or professional compliance and ongoing customer service to participants